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Project Management · Business Transformation · Operations

Dhiviya Thiagarajan, BE, MBA, PMP®

Transforming Strategy into Structure, Data into Decisions, and Plans into Results

A senior operations and transformation leader who connects people, process, technology and money.

Open to new opportunities

View selected workGet in touch

Portrait of Dhiviya Thiagarajan
  • Project and Program Management
  • Business Transformation
  • Operations and Process Optimization
  • Data Analytics and Reporting
  • Strategic Sourcing and Procurement
  • Cross-Functional Leadership
15+
Years across operations, projects and workforce strategy
PMP®
Project Management Institute, 2025
4
Consecutive quarters as Star Performer, Dyson / Kelly OCG
Global
Stakeholders coordinated across the US, Asia Pacific, the UK, Japan and Dubai

About

Leadership style

My leadership style is collaborative, structured and outcome-oriented.

I believe in giving people clarity and ownership, creating practical processes, using data to make informed decisions and bringing cross-functional stakeholders together around a common objective.

At Solstice I supervised three interns through a document-control digitization. At Dyson I mentored the Southeast Asia RPO team.

  1. Where it started

    My career started in project management as a Management Trainee, before I moved into technology recruitment. Recruitment gave me extensive experience working with businesses, clients, senior stakeholders and cross-functional teams.

  2. How it grew

    Over time, my responsibilities expanded into operations, CRM implementation, business development, management reporting, cost-revenue analysis, process improvement and workforce strategy. That evolved naturally into broader project management and business transformation work.

  3. Where I am now

    Most recently, at Solstice Advanced Materials, I have worked across SAP, CAPEX support, project dashboards, quality systems, document control, process optimization and cross-functional project coordination in a GMP laboratory environment. Earning my PMP® in 2025 reflects the direction in which I want to keep developing my career.

Capabilities

  • Project and Program Management

    Governance, planning, risk and issue management, and tracking of milestones, budgets and dependencies across cross-functional initiatives.

  • Business Transformation

    Moving teams from manual, fragmented work to structured, digital and measurable ways of working, through digital transformation and workflow optimization.

  • Operations and Process Optimization

    Mapping, standardizing and continuously improving core processes, including SOP development and document control.

  • Data Analytics and Reporting

    KPI dashboards, MIS reporting and cost-revenue analysis that give leaders clear visibility.

  • Strategic Sourcing and Procurement

    SAP procurement, requisitions, goods receipts, capital project investment forms and business justifications, alongside specialized talent sourcing.

  • Cross-Functional Leadership

    Leading and mentoring teams, and aligning QA, QC, Finance, Procurement, Regulatory and business leaders.

Selected work

01

Project Portfolio Dashboards

Solstice Advanced Materials · 2025 to present

Challenge

Multiple laboratory and validation projects needed better visibility of status, KPIs, budgets, timelines, risks and resources.

Action

Designed interactive Smartsheet dashboards and structured project tracking across QA, QC, Finance, Procurement and Regulatory teams.

Result

Stakeholders gained visibility of status, KPIs, budget, timelines, risks and resource utilization across multiple cross-functional projects.

Tools: Smartsheet · Excel · SAP

Portfolio overview

Illustrative sample data. Recreated to show the method, not any company system.

Illustrative sample data for four generic projects: 75% on schedule, 62% of budget used against a 65% plan, and 3 open risks. Of 31 milestones, 14 are complete, 9 in progress, 6 not started and 2 delayed. Workstream A is complete, Workstream B is in progress, and Workstreams C and D are planned for later quarters.

4
Active projects
75%
On schedule
62%
Budget used vs plan
Plan: 65%
3
Open risks

Milestones by status

  • Complete 14
  • In progress 9
  • Not started 6
  • Delayed 2

Workstream timeline

Q1Q2Q3Q4Workstream AWorkstream BWorkstream CWorkstream DTODAY
  • Complete
  • In progress
  • Planned

02

SAP Quality-Order SOP and Document Control

Solstice Advanced Materials · 2025 to present

Challenge

Quality processes and documentation needed standardization, consistency and accessibility.

Action

Authored the SAP quality-order SOP, approved and adopted by the team. Supervised three interns to build a Smartsheet document index aligned with the quality system framework.

Result

A team-adopted SOP for SAP quality orders, and a Smartsheet index that standardized how quality documents are stored and retrieved.

Tools: SAP · Smartsheet · Microsoft Office

03

CRM, Cost-Revenue Model and MIS Reporting

Merge Business Solutions · Singapore

Challenge

A growing recruitment business needed stronger systems for recruitment activity, business information, contract-placement economics and management reporting.

Action

Implemented Zoho CRM, built a Cost-Revenue Model for contract placements, and introduced weekly and monthly MIS reporting.

Result

More structure around recruitment operations, management reporting and commercial decision-making, supporting the development of the organization.

Tools: Zoho CRM · Excel · MIS reporting

Journey

How the career evolved

  1. 2007 to 2008

    Project management foundations

    Management Trainee, HOV Services, Chennai.

  2. 2008 to 2013

    Technology recruitment

    Recruitment in Singapore with HR LABZ and Mystic Global.

  3. 2013 to 2021

    Business operations leadership

    Rose to Head of Recruitment and Operations at Merge Business Solutions.

  4. 2021 to 2024

    Technology and workforce strategy

    Gemini Personnel, Dyson / Kelly OCG, SALT and Strategic International Selection.

  5. 2025 to present

    Project management and business transformation

    PMP® certified. Project governance, SAP, CAPEX and document control at Solstice.

Experience

  1. Quality Project Administrator, SAP

    Solstice Advanced Materials · Baton Rouge, LA

    Oct 2025 to present

    Coordinated QA, QC, Finance, Procurement, Regulatory, vendor and laboratory initiatives. Built KPI dashboards, managed SAP procurement and CAPEX forms, authored an SOP and digitized document control.

  2. Principal Technology Consultant, Energy Storage, Technology and Engineering

    Strategic International Selection · Singapore

    Jan 2024 to Dec 2024

    Managed technology projects across energy storage, AI/ML, embedded systems and DevOps, coordinating stakeholders across Singapore, the UK, Japan and Dubai.

  3. Senior Technology Consultant

    SALT · Singapore

    Jan 2023 to Dec 2023

    Supported technology clients and translated business requirements into structured workflows, tracking mechanisms and execution plans.

  4. Lead Talent Partner, Research, Design and Development

    Dyson / Kelly OCG · Singapore

    Sep 2021 to Sep 2022

    Exceeded KPIs throughout the engagement and was named Star Performer for four consecutive quarters. Mentored the Southeast Asia RPO team.

  5. Senior Consultant, Business Partnering, Recruitment and Operations

    Gemini Personnel · Singapore

    Mar 2021 to Aug 2021

    Led expansion into technology solution services for a firm focused on executive hiring, including specialized battery and energy-storage sourcing.

  6. Head of Recruitment and Operations (earlier Recruitment Manager)

    Merge Business Solutions · Singapore

    Mar 2013 to Feb 2021

    Ran day-to-day operations, including CRM, MIS, HR operations, business development and client management across regional markets.

  7. Earlier roles: Mystic Global, Recruitment Manager (2011 to 2013). HR LABZ, IT Recruiter (2008 to 2010). HOV Services, Management Trainee (2007 to 2008).

Credentials

Certifications

  • Project Management Professional (PMP®)

    Project Management Institute · 2025

  • Diploma in Digital Innovation (in progress)

    Power BI, Power Automate, Power Apps, Generative AI, Copilot Studio, AI Agents, Agile/Scrum · 2026

  • People Analytics

    The Wharton School, University of Pennsylvania · 2020

  • Recruiting, Hiring and Onboarding Employees

    Carlson School of Management, University of Minnesota · 2020

Education

  • MBA, HR and Marketing

    International Management Institute, Belgium · 2008

  • BE, Computer Science Engineering

    Anna University, India · 2006

Tools and systems

Project and operations

Smartsheet, SAP ERP, Microsoft Excel and Office, OneNote

Business systems

Zoho CRM, Workday, HRIS, ATS and CRM platforms

Data and reporting

KPI dashboards, MIS reporting, Structured spreadsheets, Data analytics

Digital and AI

Process digitization, Workflow optimization, Microsoft Copilot, Generative AI tools

Recommendations

What colleagues and clients say

  • Working with Dhiviya was a pleasure. Her understanding of the technology roles and her own network in this field are great advantages for the market. Her positive attitude is contagious, and there is no role, no industry, no challenge Dhiviya will not accept to take on.

    Sabrina Zeddam

    Practice Director, Salt Singapore and Hong Kong

    Managed Dhiviya directly · November 2023

  • Dhiviya brought a wonderful positive energy to her role every day, coupled with a good sense of humour. She works with a sense of urgency and purpose and was willing to take on any opportunity or project that came her way. She contributed constructively to the business and was willing to look for ways to do things better.

    Jacqui Barratt

    Founder of Salt

    Managed Dhiviya directly · November 2023

  • Diya is a self-starter, sets stretched targets and plans to excel. She was proactive in working beyond the regular channels to look for candidates, with the tenacity to follow through hard cases and the ability to deliver excellent outcomes for hiring managers and candidates. She was also a great team player, ever ready to help others.

    Annette Thia

    Fractional Talent Acquisition and HR Leader

    Managed Dhiviya directly · October 2022

  • Diya did a very good job engaging with me as a client as a senior consultant. She was very professional and willing to share information beyond what was required of her as a trusted advisor. Besides that, she is also very proactive, diligent and resourceful in her endeavour. I would definitely recommend engaging her for any talent recruitment positions in the field of Tech, AI and Digital Transformation.

    Deborah A. Cordeiro

    B2B Sales Leader

    Dhiviya's client · July 2021

  • Diya is a rather refreshing example within the search domain, being very proactive and providing best value for employers and candidates alike. The services she provided me were second to none. She was attentive, patient and extremely helpful in the process, even extending her help beyond her scope as a recruitment manager.

    Sagar Pawday

    Director (Cyber), Deloitte

    Dhiviya's client · May 2016

  • The whole process of recruitment with Dhiviya in placing me at Lazada was quick and efficient, with minimal back and forth. Grateful for her for the opportunity.

    James Sim

    Chief Product Officer and COO, Creator Commerce Platform

    Dhiviya's client · May 2016

Let’s connect

Open to conversations about leading projects, transformation and operations.

Open to

  • Project and Program Management
  • Business Transformation
  • Business Operations
  • Digital Transformation
  • Strategic Sourcing
  • Networking and consulting
View selected work

LocationBaton Rouge, Louisiana, USA

Authorized to work in the United States. No visa sponsorship required.